Find Charming Singles Around the World.

Frequently Asked Questions

Top Questions

  1. What does your website do and what makes you different?

    Our site is dedicated to build an amazing online platform that helps members from worldwide connect with each other. Members can communicate with each other via a variety of dynamic and engaging tools including EMF Mail, Chat, Call Service, CamShare, Gifts & Flowers as well as other great services.

  2. What services are provided on your site and how much do they cost?

    Our site delivers you information and practical solutions for all your dating needs, making your online searching for a partner easier, fun and enjoyable. Once you become a member, you can browse the profiles of all members, enjoy free and dedicated customer services, and explore the site with a safe and secure system.

    Premium Membership contains a range of privileges (subject to adjustments from time to time), such as access to unlock all member profile photos and priority response from Customer Care, etc.

    Our site provides other quality services that can be paid by credits, for example, EMF Mail, Chat, CamShare, Call Service, Video Show, etc. To quickly break down language and cultural barriers and communicate more seamlessly, try our pay-to-use services:

    1. EMF Mail - 1 credit each read/send mail
    This service effectively helps make cross-cultural relationships blossom. It's fast and efficient to send and receive mail from members. Try EMF Mail today and connect with your favorite member.

    2. Chat - 0.5 credits per 5 minute for text only, 1 credit per 5 minutes with one-way video chat
    Our instant messaging service enables you to have close and intimate contact with your favorite members. You can chat in real time and express your feelings using text and emoticons. Click here to chat with Members Online Now.

    3. CamShare - 0.6 credits per minute
    CamShare is a real-time communication service for two-way video chat, providing higher resolution video, wider field of vision, and more interactive and interesting communication.

    4. Call Service - 1 credit per minute
    Hear your contact's voice! Our professional call service let members connect more directly with each other.

    5. Gifts & Flowers - price as listed on the site
    When the right moment comes, gifts can help make your relationship flourish. Choose gifts for your special member from the best local gift shops and florists. To see the selection, please visit Gifts & Flowers.

    There are other add-on services to the above services which our members can choose to enjoy and have fun in communication. Prices are published separately.

  3. What about privacy and online security?

    Our site takes online security and privacy very seriously. We use the most innovative and cutting-edge technology to ensure registration and usage is under a high level of security and protection. Our online data processing and payment systems are protected by GoDaddy and McAfee, leading authorities in online security. To protect your privacy, we use highly secured order processing services, verified by Visa and MasterCard SecureCode. Your transactions are 100% safe and guaranteed. See our Privacy Policy to learn more. For the protection, security and safety of all members, the exchange or sharing of private contact details of members is not permitted.

  4. What are Credits and what payment methods are accepted on your site?

    Credits are used to enjoy a host of paid services and features, such as EMF Mail, Call service and Live Chat.

    You can use your credit or debit card, including Visa, MasterCard, American Express and Discover Cards. Credit card numbers and all submitted data are encrypted and are highly secure. Click here to buy credits now! On some occasions, your credit card may be declined for payment because of several possible reasons:
    • Invalid CCV – the CCV number is the last three digits printed on the signature strip on the back of the card
    • Incorrect expiry date
    • Card is overdrawn
    • There may be an overseas or Internet block on the card – contact your issuing bank for further information
    • Single transaction limit has been exceeded If you wish to use another credit card, please contact us.

  5. What kind of benefits do I have after registration on your site?

    Once you become a member, you can browse the profiles of all members for FREE, enjoy free and dedicated customer services, and explore the site with a safe and secure system. If you upgrade to Premium Member, you can enjoy a range of privileges (subject to adjustments from time to time), such as access to unlock all member profile photos and priority response from Customer Care, etc.

    Our site provides other quality services that can be paid by credits, for example, EMF Mail, Chat, CamShare, Call Service, Video Show, etc. You can choose whichever way to enjoy your communication with other members to build up a lasting relationship.

  6. What can I do if I forgot my login email and password?

    If you forget your password, you can click here to reset your password.

    If you forget your login email, please contact us and provide your name and birthday as submitted during registration, including your present email, then we will send you instructions for recovering your login details.

  7. Can I change my profile information?

    Yes. Go to the Profile section and follow the instructions.

    Please note that you cannot change your name, date of birth, residence country and current relationship status. If you have a circumstance where any of these items needs to be changed, please contact us.

  8. How does your site deal with scam and online dating fraud?

    Outstanding service quality is the key to our success. We put a lot of effort into fighting dishonest behavior harmful to the confidence of our members and reputation, and protecting the rights of every user on the site. Therefore, strict rules and regulations have been implemented, and there's a series of standards and guidelines to prevent fraudulent cases with regards to our members. To learn more about our protection against fraud, see our complete Client Protection Policy.

  9. What are the search options available?

    To search for a member, you can use any of the following options:

    Quick Search: Allows you to quickly find members by some specific conditions.

    Advanced Search: Gives you more advanced search options, such as height, education, profession, etc.

    Member ID: Remember their Member ID? You may find the other members by entering the ID in the specific search box.

    New Members: To view the other members who have most recently joined the site, click the "Newest Members" link in the Photo Gallery section.

    Members Online Now: You can search for members who are currently online by clicking here.

  10. How do I know the members on your site are real people and how do you vouch for them?

    Our site provides an online communication platform and the lady profiles listed on the site are all verified. A verified profile means this lady has submitted copy of:
    (1) Her personal identification document bearing her photograph thereon;
    (2) Her application form requesting and authorizing the publication of her personal profile on the site.

    As per our Risk Disclosure Statements, should it come to your attention irregularities or falsities in a lady's profile, please draw it to our immediate attention.

  11. Do people find success on your website?

    Our site has been a leader in global dating for more than ten years. We receive letters from our members expressing gratitude for our help every day. Our statistics show that over ten thousand members have managed to meet someone and find success on our site. We will continue to try our best to assist members in using our services and solve any possible problems.

  12. I am experiencing technical problems. What should I do?

    We are sorry that you face technical problems while using our services. We suggest you report the problems to customer care and provide us with the following details:

    - The URL, which leads to the error message
    - The error message
    - The date, time and location of access when you next encountered the error

Can't find the information you are looking for? Please send your queries, comments, concerns, or well-wishes to our Customer Care.