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Terms of use

Welcome to RomanceFeel.com (our "Website"). By accessing and using our website, you agree to this Terms of Use Agreement (the "Agreement"), and you further agree to comply with the all related provisions and terms.

This Agreement applies to your use of our Website as well as other pages, information, software, services, products and contents which may be operated, hosted or managed by RomanceFeel.com or its affiliates. By using our services (our "Services") or by completing the registration process to obtain and use an Account in our Website, you agree to be bound by this Agreement for as long as you continue to be a member. If you do not agree to this Agreement, please do not register with our Website or otherwise access or use our Website.

We reserve the right at any time to alter or amend the terms of this Agreement, modify our Website contents or features, or change any fees or charges for using our Website and our Services. Whatever changes we make will go into effect from the date of revision without notice to you. Your use of our Website after such changes will be deemed your acceptance of the changes. You may bookmark this page and check it frequently for any notice of amendments / changes to the earlier version of Agreement.

THIS IS NOT A FREE SITE

While signing up for membership is free, which includes functions such as browsing members’ profiles and pictures (except Locked Photos, which require upgrading membership to PREMIUM) , receiving admirer mails and using bonus point to send introduction mails to others whom you have just met. Correspondence with members via EMF Mail, Chat and CamShare, etc are paid for using credits which can be purchased on our Website. RomanceFeel.com payment is processed by the Secure Payment Service provided by Qpid Network. For details of our cost of services, please click here.

  1. Eligibility

    1.1  You must be at least eighteen years old when you register to become a member of our Website. Your membership of at our Website is void where prohibited.

    1.2  By using our Website and our Services, you represent and warrant that you have the capacity to enter into this Agreement and to comply with all of its terms and conditions. If such representation turns out to be false, your membership will be terminated immediately without refund of any unused or used Credit / funds.

  2. Registration

    2.1  Before you register to be a member of our Website, you are deemed to understand how our Website and our Services work. You may check for related details in our FAQs/Help pages.

    2.2  When you register to become a member, you agree to provide accurate and the most updated information about yourself as required. We reserve the right at any time to terminate your membership if you are found to provide inaccurate, outdated, incomplete or misleading information, as we may determine in our sole discretion.

    2.3  Access to our Website requires completion of a simple registration process in order to obtain an Account and password necessary to become a member to enjoy our Services.

    2.4  We encourage you to tell us what your membership preferences are for your registration of RomanceFeel.com. Unless you choose to terminate your Account with us, you shall be subject to the Privacy Policy, personal information such as your name, profile information may be used by our Website for providing goods and services to you.

    2.5  By becoming a member, you agree to accept and consent to receiving electronic communications initiated from our Website or its affiliates including without limitation: message notification emails, matches updates, emails informing you of promotions that are provided by our Website. You may opt-out from receiving such email communications sent from or through our Website by notifying us.

  3. Termination

    3.1  We may immediately terminate your membership and your access to our Services if found that you are found in breach of this Agreement. We reserve the right to take further action for the loss or the potential loss on our end and/ or any loss caused to other members or third parties when necessary as a result of your breach of this Agreement. You will not be entitled to any refund of any used or unused Credit /funds upon any breach of this Agreement by you.

    3.2  You may terminate your membership at any time, for any reason, effective upon receipt by us of your written notice of termination. All unused credits can be refunded as per our Refund Policy.

    3.3  Save as otherwise expressly provided in any additional terms governing the use of specific services, for non-fee paying members, , we may cancel or suspend your use of our Services at any time at our discretion, without cause and without notice.

    3.4  Your right to use our Services and your Account may end once your account is terminated and any information you have stored on our system may no longer be available to you. It is therefore important you maintain your own archive of information at your choice.

    3.5  If you have subscribed to any other products or services for which payment is necessary, you remain responsible for paying any amounts due on your account at the time your account is terminated.

  4. Online / Offline Conduct

    As a member of our Website, you understand and agree that:

    4.1  You may have only ONE membership account on our Website at any point in time, which is for your sole private use. You may not authorize others to use your membership account, and you’re a membership account may not be used in connection with any commercial endeavors. Only natural persons may use our Website. Other legal entities like organizations, companies, and/or businesses may not become members and should not use our Services for any purpose.

    4.2  You will only use our Website and our Services in a manner consistent with all applicable laws and regulations. You will not transmit defamatory, inaccurate, abusive, obscene, profane, offensive sexually oriented, threatening, harassing, racially offensive, or illegal material, or any material that infringes or violates another party's rights when using our Website and our Services.

    4.3  You will not make illegal and/or unauthorized uses of our Website and our Services, including collecting usernames and/or email addresses of other members posted on our Website by any means for the purpose of sending unsolicited emails and unauthorized framing of or linking to our Website. Appropriate legal action will be taken on our side, including without limitation, civil, criminal and injunctive redress.

    4.4  We are not responsible for the conduct, whether online or offline, of any members using our Website. Please use caution and common sense when using our Website and the Services. Your interactions with other members posted on our Website are entirely at your own risk in particular those set out in the Risk Disclosure Statements.

    4.5  In addition to our Intellectual Property Policy, you may not post, distribute, or reproduce in any way any copyrighted materials, trademarks, or other proprietary information without obtaining the prior written consent of the owner of such proprietary rights.

    4.6  We are entitled to review and delete any contents, messages, photos or profiles (collectively, "Content") that in our sole judgment violate this Agreement or which might be offensive, illegal, or that might violate the rights, harm or threaten the safety of our Website, our Services and other members.

    4.7  Our service fees quoted on our Website form part of this Agreement. We reserve the right to change the same at any time. If you are unhappy with any service fee changes you may terminate your membership by writing to us.

    4.8  When using particular Services of our Website, you shall be subject to any posted Policies or Procedural Rules applicable to such Services, which may be updated and modified from time to time. All such Policies or Procedural Rules are hereby incorporated by reference into this Agreement.

  5. Premium Membership

  6. 5.1  Premium Membership contains a range of privileges (subject to adjustments from time to time). Within the valid period of the Membership, Premium Members can enjoy current privileges contained in the current membership period. However, for paid services not included in those privileges, members will still need to pay for use of the same. Premium Membership can be obtained from direct purchase, or through the website's promotional activities, except that the privileges granted may be different.

    5.2  The granted privileges from Premium Membership will be added to your account on the date of purchase or promotion. If the rewarded Premium Membership covers a few months, the privileges will be added to your account on a monthly basis on the day (or, if the day does not exist in the payment month, the closest day prior to the day) you were given the rewarded Premium Membership. For example, if the original date you were given the rewarded Premium Membership was on 15 January, then your Premium Membership will be renewed on 15 February and so on, until the rewarded Premium Membership expires.

    5.3  For any part of the current Premium Membership period already paid or rewarded, you will not be entitled to any pro-rated refund or cancellation.

  7. Credits, Bonus Points and Payment

    6.1  You may need to pay to use certain Services. Our payment is processed by the Secure Payment Service provided by Qpid Network,and this takes the form of purchasing Credit or Bonus Points allocated to your Account in return for Services to be rendered. Cost of Credits

    6.2  To use payable Services you need a sufficient balance of Credits or Bonus Points. Payments for certain Services must be made by credit or debit card or other means which may be made available where Credit is not an accepted method of payment.

    6.3  Credits are valid for 180 days from the date of purchase, after which they will carry no value and cannot be reinstated.

    6.4  Bonus Points are valid for 30 days from the date of reward, after which they will carry no value and cannot be reinstated.

    6.5  Price of the Credit is subject to change from time to time, without any notice to you. To get the current pricing of the Credits please go to the account settings area. The new price will apply to your next purchase of Credit after the adjustments have been published on your account settings area. You agree that by continuing to purchase and/or use the Services following the adjustments of the price, you accept the new price.

    6.6  You shall pay us any applicable charges as stated on the certain account settings area in connection with the purchase and use of the Credit or other payable Services.

    6.7  If there is no Credit or Bonus Point available in your Account, you will be subject to the limitations of the Services unless you elect to top up Credit balance in the Account. For certain payable Services where Credit is not an accepted method of payment, Services become limited or unavailable to you if you have not committed to the required transaction.

    6.8  In the event you believe that we have charged you in error, you must contact us within 90 days after such charge. No refunds will be given for any erred charges which are more than 90 days old.

    6.9  We reserve the right to stop accepting debit or credit cards from one or more issuers.

    6.10  Owing to the nature of Bonus Point being complimentary by courtesy of us, complaint arising from your use of the Services through Bonus Point will not be entertained, nor Bonus Point is capable of being converted into Credit or monetary means. Bonus Points will be forfeited upon termination of your account in any event.

  8. Refund Policy

    Please refer to our Refund Policy. The Refund Policy on our Website forms a part of this Agreement. We reserve the right to amend or alter such Policy at any time, and changes are effective upon posting on our Website with notice to you.

  9. Privacy

    Use of our Website and/or its Services is governed by our Privacy Policy which is subject to revision from time to time.

  10. Chargeback

    9.1  Payment for our Services are predominately effected through member’s credit / debit cards, which processing involves further the card’s Issuing Bank, Acquiring Bank and the ultimate Card company. A chargeback claim will necessarily entail substantial amount of time & efforts in the factual investigation process by all parties concerned.

    9.2  We recognize that there may be justifications with certain chargeback claims but equally there are ones wholly without merit, sometimes to the point of being malicious or fraudulent. Fraudulent claim is a criminal offence for which we reserve the right to complain and invoke prosecution by law enforcement agencies, during which process we will provide details of the complainant’s personal information, card authentication details, record of communication related to our Services or other users, members.

    9.3  As a matter of compensation for our efforts in investigating the claim, you hereby agree that should your claim be found fraudulent or malicious, you will pay us an amount by way of liquidated damages comprising of :
    - all relevant disbursements paid by us to third parties;
    - US$125 per month from the commencement to full conclusion of the claim;
    - 5% of the subject amount of the chargeback claim.
    Such compensation be effected with priority by way of set-off from the Credit (currently at the equivalent of 1 Credit = US$5) available from your account with us.

  11. Proprietary Rights of Contents of our Website

    10.1  We own and retain other proprietary rights of our Website and our Services, as described in details in the Intellectual Property Policy. Our Website contains member profiles, photos, copyrighted material, trademarks and other proprietary information of our operating or holding company or its licensors. Except for those information which is in the public domain or for which you have been given permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.

    10.2  Without limiting the foregoing, if you believe that your work has been copied and posted on the Website in a way that constitutes copyright infringement, please contact us.

    10.3  You will not "frame" or "mirror" any part of our Website, without our prior written authorization. You also shall not use Meta tags or code or other devices containing any reference to our Website or our Services in order to direct any person to any other web site for any purpose.

  12. Disclaimers

    11.1  We cannot and do not warrant any specific outcome from using of our Website and/or our Services. We make no warranties, guarantees or representations as to any advice, opinion, statement or other information displayed, uploaded or distributed through our Website by us, our partners or any member or any other person or entity.

    11.2  We NEVER authorize any third-party organization or individual, including without limitation, those service providers our Website presently cooperates with and/or used to co-operate with, any local service provider staff, any member whose profile is posted on our Website, to impose any charge our members for any reason in the name of our Website. We do not rule out the possibility that besides using our Website and our Services, some of our members might at the same time have relationship with certain service provider that our Website presently cooperates with and/or used to co-operate with, and even pay for their service that is in no connection with our Website. We claim no warranties for the quality of their service, and carry no responsibility for any loss or damage, including personal injury or death, resulting from your use of their service. And you are solely responsible for any transactions between you and that service provider, whether online or offline.

    11.3  Our Website has built up a good reputation that is widely acknowledged by members seeking dating and romance. However, some other websites of the same kind may duplicate our business and service model by publishing false member profiles and/or providing fraudulent service to cheat sincere members looking for dating and romance. We accept no liability to you for any indirect, consequential, incidental, special or punitive damages, including loss of profits arising from your use of such fishing sites.

  13. Limitation / Exclusion of Liability

    12.1  WE ARE NOT RESPONSIBLE FOR THE CONDUCT OF THE MEMBERS POSTED ON OUR WEBSITE, WHETHER ONLINE OR OFFLINE. PLEASE USE CAUTION AND COMMON SENSE WHEN USING OUR WEBSITE AND OUR SERVICE. YOUR INTERACTIONS WITH MEMBERS WITH PROFILE POSTED ON OUR WEBSITE ARE ENTIRELY AT YOUR OWN RISK.

    12.2  WE CLAIM IMMUNITY FROM LIABILITY TO THE FULLEST EXTENT UNDER THE LAW AND FOR CONTENTS AND SERVICES PROVIDED BY THIRD-PARTIES THAT OUR WEBSITE COOPERATES WITH, AND NOTHING IN THIS AGREEMENT IS INTENDED TO WAIVE, REMOVE, OR USURP SUCH IMMUNITY.

    12.3  IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING ALSO LOST PROFITS ARISING FROM YOUR USE OF OUR WEBSITE. WE DO NOT HAVE ANY LIABILITY OF ALL CLAIMS, DAMAGES, LOSSES, LIABILITIES, COSTS (INCLUDING REASONABLE ATTORNEY'S FEES) OR OTHER EXPENSES THAT ARISE DIRECTLY OR INDIRECTLY OUT OF OR FROM YOUR BREACH OF THIS AGREEMENT.

    12.4  WE ASSUME NO RESPONSIBILITY FOR THE PRIVACY PRACTICES OF ANY THIRD-PARTIES THAT WE COOPERATE WITH. WE DO NOT DETERMINE WHICH INFORMATION WILL BE COLLECTED BY THAT THIRD PARTY FOR PURPOSE UNRELATED TO SERVICE OF OUR WEBSITE.

  14. Risk Disclosure Statements and Client Protection Policy

    As is with every objective you may pursue in life, there is always the associated risk(s), so are the endeavors you are about to take through our Services. Whilst we have taken and will take every practical control to minimize the such risks, we wish to highlight some scenarios of higher likelihood, which you must be aware of and undertake to risk the same. For details of the risks associated with our Services and the possible counter measures, please read our Risk Disclosure Statements and Client Protection Policy.

  15. Force majeure

  16. Although we will do our best to provide constant, uninterrupted access to our Services, we do not guarantee this. We accept no responsibility or liability for any interruption or delay.

  17. Legal Terms, Applicable Law and Jurisdiction

    You agree that any action at law or in equity arising out of or related to the Agreement shall be filed only in the Courts of the Hong Kong Special Administrative Region, and that you hereby consent and submit to the exclusive jurisdiction of such courts, absolutely waive the procedural defence of "forum non-convenien". No action arising under or related to the Agreement may be brought by either party more than one year after the cause of action has occurred. This Agreement is governed and to be interpreted exclusively by the laws of the Hong Kong Special Administrative Region.